Product & Concept
What is a Vizimy™ Floating Charms Locket? +
A Vizimy™ keepsake locket is a modern piece of personal storytelling jewelry. Unlike traditional flat metal lockets made to hold paper photos, Vizimy lockets feature dual-sided scratch-resistant crystal glass that creates a 3D miniature showcase. Solid micro-charms—including family symbols, pet memorials, initials, and faceted birthstones—freely float and catch the light as you move.
Can I place printed paper photos inside? +
No. Our lockets are intentionally designed for three-dimensional solid charms, birthstones, and micro-figurines. The dual-sided crystal chamber allows light to pass completely through, creating an open, floating illusion that cannot accommodate paper photos.
How many charms can fit inside my locket? +
Capacity depends on the silhouette and the individual charm sizes:
- Heart Crystal Locket: Comfortably holds 3 to 6 charms.
- Rectangle Crystal Locket: Comfortably holds 4 to 8 charms (or up to 10 smaller symbols).
Styling Tip: We recommend leaving a small amount of breathing room so your charms can glide freely rather than sitting tightly packed.
Can I open the locket and swap charms later? +
Yes. Each locket features an intuitive, secure closure (either a precision-aligned magnetic seal or a discreet mechanical hinge). You can gently open the glass chamber anytime to refresh your story, mark a new milestone, or swap in seasonal birthstones.
Materials & Longevity
What metals and materials are used? +
Our lockets and chains are forged from premium hypoallergenic surgical-grade alloy finished with real 18K gold plating. They are lead-free, nickel-free, and formulated for sensitive skin. The transparent display windows use high-density scratch-resistant mineral crystal glass, while our charms are detailed with hand-applied enamel and pavé cubic zirconia crystals.
Will this necklace tarnish, turn green, or irritate sensitive skin? +
No. Vizimy™ lockets and chains are forged from hypoallergenic surgical-grade alloy finished with real 18K gold plating. Stainless steel naturally resists corrosion, while our nickel-free and lead-free alloy is formulated to be hypoallergenic—meaning it will not discolor your skin or fade to green during everyday wear.
What is the necklace chain length? +
Each necklace comes with a durable, matching 18K gold-plated stainless steel chain measuring 18 inches with a built-in 2-inch extender (adjustable up to 20 inches / ~50 cm). It sits comfortably near the collarbone and layers effortlessly with other fine chains.
Orders, Shipping & Returns
What is your shipping policy and delivery timeline? +
We offer Free Standard Tracked Shipping on all orders worldwide with zero hidden fees at checkout. Delivery typically takes 5 to 12 business days. Once your package is carefully prepared and shipped, an automated email with your tracking number is sent directly to your inbox.
What is your return and satisfaction policy? +
We stand behind the craftsmanship of every keepsake. If your piece does not meet your expectations, you may return it in its original, unworn condition within 30 days of delivery for an exchange or full refund.
How does my order arrive? Is it ready for gifting? +
Yes! Every order arrives beautifully presented in a signature Vizimy™ luxury keepsake gift box, accompanied by a protective microfiber pouch and care guide. To ensure your miniature charms arrive flawless without shifting during transit, your charms and crystal locket are securely packaged separately. When your box arrives, simply snap open the crystal chamber, place your chosen charms inside to bring your personalized story to life, and close it tight—ready to be cherished or gifted!
Need Further Assistance?
Our customer care team is available to assist you with styling advice or order inquiries.
Contact Support (support@vizimy.com)