Welcome! How can we help?

Have a question? Feel free to check out our FAQs

Frequently asked questions

ORDER & PAYMENT

DO YOU OFFER GIFT WRAPPING?

We will package all orders for free and include a free gift.
HOW DO I KNOW MY ORDER IS CONFIRMED?

Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, r via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.
IS IT SAFE TO BUY ONLINE?

At Vizimy, we take online security very seriously. At no point do we store any financial information on our servers. Vizimy employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.

All credit card details are entered on a secure server using PayPal. The transfer of the purchase details from our site to PayPal are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof.

CAN I AMEND MY ORDER?

Unfortunately, we are unable to cancel or amend orders once they have been placed. You have 14 days to notify us of any issues with your order. You can return your order once you have received it, please find further details in our Returns information.
HOW CAN I PAY?

We will work quickly to ship your order as soon as possible. We accept mainstream credit cards and PayPal payments.
WHO DO I CONTACT ABOUT MY INVOICE?

If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.

Shipping & Returns

Do you ship overseas?

Yes, we ship all over the world. Shipping costs are always free.
How long is delivery?

As everything is custom & handmade please allow 5-12 working days for tracked international shipping.
HOW DO I RETURN MY ITEM?

Please use our returns portal to return your item to us.

Our returns period is currently 30 working days and starts from the date you receive your order.

We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year.

Please see our Return FAQs for more information.
RECEIVING YOUR REFUND

We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.

Please note shipping costs are not refundable.

If you didn't find an answer to your query, please Contact Us- we aim to respond to all queries in up to 48 hours.

Free shipping

Complimentary shipping on all orders.

Exquisite packaging

All orders come with exquisite packaging and gifts

30-day return policy

30-day hassle-free returns, 100% carbon neutral.

100% Secure Payment

Fast and secure with card or PayPal.